Frequently Asked Questions
Why are there warnings on the packaging?
As with any smoking product, there are risks associated with smoking. We do not represent any health benefits, nor do we minimize any risks associated with smoking. In some instances, we provide another disclaimer for all products which might be introduced into commerce in the state of California. This language is commonly known as the Proposition 65 warning. Proposition 65 also applies to hotels and amusement parks, not just consumer products.
Where are Primal® Herbal Wraps and Cones made?
Primal® Herbal Wraps and Cones are produced in the Dominican Republic.
Where is Primal® Herbal Smoking Blend made?
Primal® Herbal Smoking Blend is made in the USA.
Are the Primal® Wrap and Cone pouches re-sealable?
Yes, we want to maintain product integrity and moisture so all Primal® products come in premium packaging that can be re-sealed repeatedly.
How many pouches come in a carton of Primal® Wraps?
Primal® Wraps contain 25 pouches of two (2) Wraps each (50 total Wraps per carton).
How many pouches come in a carton of Primal® Cones?
Primal® Cones contain 15 pouches of two (2) Cones each (30 total Cones per carton).
How many pouches are in a carton of Herbal Smoking Blend?
A carton contains six Primal® Herbal Smoking Blend .75 oz, re-sealable pouches.
Are you working on any new Primal® products?
We are continuously researching new products to make the Primal™ line of alternative Smoking products even more robust. Watch our website often for information regarding new Primal® product releases.
How do I use the Wraps or Cones?
Primal® Herbal Smoking Blend is commonly purchased alongside Primal® Wraps or Cones as it is the perfect complement. Or, you can use with your favorite smoking blend.
I have more questions, how do I get more answers?
Please call 888-965-7432 to speak to someone in our Consumer Affairs department or you call contact us via email at https://www.primalbrands.com/contact/.
Do Primal® Wraps, Cones, or Herbal Smoking Blend contain tobacco or nicotine?
No Primal® products currently, or ever will, contact tobacco or nicotine. Of course, this is not meant to suggest that these products are safer than tobacco products.
Are Primal® Products Vegan?
Primal respects consumers who have adopted a vegan lifestyle. 21 CFR part 101 helps protect vegan consumers from false or misleading food labeling. But that’s for food. There is no specific labeling counterpart for non-tobacco smoking articles. We are aware there are some smoking products in the marketplace that use “greenwashing” to label their lower-quality products with official-looking seals and dubious claims. That is not our style and we trust our customers appreciate that about us. We do not stamp our packaging with those misleading seals and we do not make those claims. But rest assured, our products are never tested on animals and we always use premium herbal materials for the substrates which create our signature wraps and cones. Naturally, we let our customers decide for themselves how to live their lifestyle.
What ingredients are in the Wraps and Cones?
Primal® Wraps and Cones are made from natural herbal fibers (Sage, Chamomile, Cocoa Bean, or Yerba Mate-depending on blend), guar gum, natural flavoring, starch, glycerin, modified cellulose, PVA glue (basically wood glue-cones only), and water.
What ingredients are in the Shisha Gels?
Each flavor is created using a proprietary blend of water, vegetable glycerin, corn syrup solids, natural and artificial flavors and hydrophilic gel material.
What ingredients are in the Shisha Fruits?
Fruit, vegetable glycerin, propylene glycol, natural and artificial flavors are the ingredients in our fruit products.
What ingredients are in the Herbal Smoking Blend?
Primal® Herbal Smoking Blend contains mallow leaves, red clover flower, red roses, and chamomile flowers.
Are the Wraps and Cones natural?
Our Primal® Herbal Smoking Blend is 100% natural and GMO FREE-certified. However, our Wraps and Cones are not at this time.
Where are the ingredients sourced for Primal® products?
We source the finest, most premium ingredients for Primal® products from around the world.
Where can I find Primal® products at retail?
Currently, we don’t have a searchable store locator, but Primal® can be found at many specialty smoking stores throughout the United States and can always be ordered online at www.primalbrands.com.
Do you sell/ship to Canada?
Currently, the wraps and cones you see at www.primalbrands.com are available for sale through the website and at specialty retailers in the US. We do have a distribution partner in Canada and are in the process of producing some Primal® products for sale there in the near future. Stay tuned.
What is your Return Policy?
Because of the nature of our products, all sales are final. However, we care about the satisfaction of our customers and will be happy to replace any damaged product. If you have a product that’s been damaged, please contact Consumer Affairs for more information.
Is it safe to use my credit card on your site?
Absolutely – in fact, it’s our priority. We have in place several electronic and physical security measures and 3rd party vendors to protect your payment information from unauthorized use.
What forms of payment do you accept?
We accept VISA, Mastercard, Discover and American Express
Do you charge Sales Tax?
Yes. By law, we charge applicable sales tax on every product we sell.
How do I track my package?
You can track your package through the number on your shipment confirmation or be calling us at (888) 965‑7432.
How long does it take to process my order?
Any order placed before NOON ET on a business day will be processed and shipped that day.
How long does it take to get my shipment?
Most shipments will arrive within 3-5 days.
Do you have a catalog?
The item I wanted to buy is Out of Stock. What should I do?
We are constantly receiving fresh inventory to replenish our supply. Check back with us soon!
Do you sell Gift Cards?
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How can I write a review on a product?
Got something to say about our products? Complete our online form here. We appreciate and value customer feedback and look forward to hearing from you.
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On each email we send to our database, there is a place at the bottom to unsubscribe.